faqs

what is handmade?

all of our functional pots are 100% handmade whether on the wheel or built by hand. most of our pottery is one of a kind. due to the nature of handmade items, products will vary slightly in size and colors.

what about clay/glaze and food safety?

our clay is mostly stoneware + some porcelain.
all of our pots are glazed with lead free, food-safe glazes. since each piece is handmade and glazed by hand you may find slight imperfections.

how do I take care of my new pottery?
all of our ceramics are dishwasher safe, unless otherwise noted. 

many of our pottery bottoms are unglazed. unglazed clay retains moisture so it is best to make sure they are thoroughly dried before setting on wood furniture. 

how do you ship?
all orders will be shipped within 3-5 business days. due to COVID-19, carriers are experiencing delays and your shipment may take longer than usual.
we use UPS ground for all our shipping - please note UPS does not ship to p.o. boxes.
if you require expedited shipping, please email us at info@thelazypotters.com

if you live in the greater los angeles area and have selected local pick up as your shipping preference, we will contact you via email to arrange for pick up.

will I get a tracking number?
of course! once the shipping label is printed, you will be notified by email with your tracking number. 

what is your return policy? 
we consider all sales final. no refunds or exchanges.

if you find there is a problem with your order please contact us asap by email at info@thelazypotters.com so that we can find a solution. we want you to be happy with your purchase!
we take utmost care when packaging our pottery, but understand that damages can occur during shipment. if your order arrives to you damaged, please contact us within 48 hours of receiving the package. please email us a photo of the damaged product and packaging box so that we can contact our carrier. please save all the packaging, it is required for claims.
the lazy potters are not responsible for lost or stolen packages. please contact UPS to resolve this matter.

how are your products packaged? 

whenever possible we recycle packing material and boxes in order to reduce waste. it may not always be pretty but we're trying to do our part!

what is kintsugi?

kintsugi also known as kintsukuroi is the japanese art of repairing broken pottery by mending pieces with urushi lacquer and dusted with mixed powdered gold. as a philosophy, kintsugi has similarities to wabi-sabi, an embracing of flaws and imperfections.
we use a modern version taught to us by tomomi kamoshita. the traditional process is very time consuming (can take up to a week or two!) and there is often the risk of an allergic reaction to urushi lacquer. materials used in this technique are epoxy resin and brass powder.

tell me more about gold luster:
finished pottery goes through a third "luster" firing. our gold + white gold luster has the brilliance of 22 carat gold, the actual gold content is 5% and is food safe when fired. hand wash only

 

thank you for shopping with the lazy potters!